5 - Live the Golden Rule In Business and in Life

Examples & Resources


MP3’s & Podcasts

People Will Remember How You Made Them Feel

The One Rule That Brings Happiness and Success

How Would You Respond?

A friend of mine shared a story about a huge storm that caused nightmare delays and cancellations at Chicago’s O’Hare Airport.

tickerThe atmosphere was chaotic and tense as stranded passengers became impatient, hungry, and irritable. Among those in trouble was a young, pregnant mother standing in a long line at the airline counter. Her young toddler was on the dirty floor at her feet. She was sick and tired, and just wanted to go home.

Since her doctor had warned her against bending and picking up anything heavy, she moved slowly in the line pushing her crying toddler with her foot.

What would you do if you saw this? Some people gave nasty looks and others did nothing. One man decided to help.

With a smile of kindness on his face, he said, “You need help. Let me help you.” He lifted the dirty, crying child from the floor and held her warmly in his arms. Taking some candy from his pocket, he gave it to the child and helped calm her.

He explained to those in the line the woman’s need for help, then took her to the front of the line, spoke with the ticket agent, and soon had her checked in on a flight.

He then found comfortable seats for her and her toddler, chatted for a moment, and went on his way.

The impact of this kindness left a permanent and unforgettable impression on this mother.

Why live the Golden Rule in Business & Life?

The Golden Rule is both unilateral and unconditional. It is not dependent on how others treat you, but it is a fundamental mindset and condition of the heart–of how you think of and treat others.

The Golden Rule states that we treat others in a manner in which we ourselves would like to be treated. For must of us, that means giving more respect, kindness, and appreciation.

Businesses that focus on the customer experience will realize 60% higher profits than competitors. The question is, how do you create a customer experience? There are so many creative ideas, but it starts with even the simple things such as smiling every time you interact with the customer, asking the customer’s name, thanking the customer, and finding other ways to make them feel special.

In business, customers treated with respect, kindness, and appreciation are more loyal.

In life, relationships are stronger and more vibrant when we live the Golden Rule.

Weekly Action

1. Think about a customer, co-worker, friend, or family member who you could write a personal note to this week. Thank this person, give them compliments in the letter, and tell them how much you appreciate working with them or spending time with them. Make it personal and meaningful. Small things like this can go a long ways!

2. Identify one thing you can do as a team this week to make your customer feel like gold. Have all the employees on your team focus on this one thing. It could be asking for their name, saying thank you, or smiling when you talk to the customer. For a few creative ideas, watch this video.

3. Read pages 87 – 104 in Becoming Your Best: The 12 Principles of High Successful Leaders for additional ideas and thoughts on how to live this principle and make others feel like gold.

I wish you a fabulous and happy week.

He Did WHAT?

This is a powerful principle! Living the Golden Rule in a genuine way produces significant returns for you. You will have more peace. You will feel more confident and satisfied with your life. Your opinion of yourself and your belief in what you can accomplish will grow.

Napoleon Hill said, “The Golden Rule both equals and transcends in importance all other laws of personal power and achievement.”

tollOne of my sons told me about a simple, yet life-changing experience he had several years ago. I’ll share his story with you. He recounts, “One sunny afternoon we were leaving the parking garage, where we had parked for a couple of hours.

As I pulled up to the attendant, I had some cash in hand, ready to pay the $4. However, the attendant said with a smile, “The person in front of you paid for you. Have a nice day.”

That driver made my day and instilled in me a desire to do the same for others.As a result of that incident, one of the things we love doing as a family is to pay for someones parking and then speed away. Or, pay for the car behind us when we’re going through a drive-through. We’ve had great experiences doing this and have hopefully passed along some happiness.

The simple $4 act of that person years ago has literally changed my life. Reciprocating these types of acts has now become a family tradition.”

What about in business–is it still important?

At its core, living the Golden Rule is both unilateral and unconditional. It is not dependent on how others treat you, but it is a fundamental mindset and condition of the heart – of how you think about and treat others.

There are many ways to show kindness at work and to your customers. Here are just a few:

  • Send a handwritten note of thanks.
  • Make a card at home and send it to a coworker or customer.
  • Put some coins in someone else’s parking meter.
  • Buy a soft drink for someone.
  • Treat a friend to the movies for no reason.
  • Give an extra large tip to someone.
  • Compliment a work colleague for their excellence.

Weekly Action

1. Do something kind and out of the ordinary every day this week. Choose co-workers, customers, family members, or friends who could benefit from a unique act of kindness.

2. Read pages 87 – 104 in Becoming Your Best: The 12 Principles of High Successful Leaders for additional ideas and thoughts on how to live this principle and make others feel like gold.

This is a powerful Principle that can bring wonderful experiences to you. It will increase your peace. As you lift others, you will be lifted! Wishing you a great week.

People are AMAZING!

Acts of kindness are everywhere! Recently I left a restaurant and witnessed an elderly gentleman open the car door for his wife. What caught my attention though, was that he was blind! He opened the driver door for his wife, and then, using his walking stick, felt his way around the car to the passenger seat.

By living the Golden Rule–Do unto others as you would have them do unto you–you can change lives and experience immense joy.

Sara Tucholsky: An Inspiring Softball Story!

On April 26, 2008, Sara Tucholsky of Western Oregon University had no idea that the first and only collegiate homerun of her career would become a national media sensation.

In the second inning of the game Sara hit a three-run home run and quickly rounded first base, but missed the bag. As she turned to tag the bag, she injured her knee–making it nearly impossible to walk or run on her own.

Official rules prohibited teammates from helping her in running the bases. Mallory Holtman and Liz Wallace, of the opposing team from Central Washington, asked the umpires if they could assist Tucholsky to home plate.

So Holtman and Wallace carried Sara to home plate, gently dropping her legs at each base they passed. All three players received a standing ovation at home plate.

The experience left Sara’s Western Oregon teammates in tears. “I hope I would do the same for her in the same situation,” Sara said.

Was Mallory Holtman (the one who helped the injured runner) concerned about ridicule from her own teammates?

Why didn’t she quietly take the victory and say “It’s just part of the game”?

Exactly How Powerful is the Golden Rule?

Selfless actions are powerful and contagious. Small actions can literally change a life. Think of a time when a recipient of kindness has said, “I will never forget this.”

As people are treated kindly, they usually treat others more nicely, causing a ripple effect of kindness. Thus, one small action to one person can actually benefit dozens of people.

When you are sympathetic and understanding of others, they will be much more likely to treat you the same way–and vice versa.

In business, the golden rule can interpret into thousands of dollars. When a distraught customer is treated with care and understanding, that customer will be more inclined to return to that store in the future. Remember the saying, “What goes around comes around!”

Weekly Action

1. Perform an Act of Service. Do something nice to another individual that will make them feel great! Write a thank you note, hold the door open, pay a dinner bill, or whatever else you wish.

2. Daily Reminders to Live the Golden Rule. Put notes around your house or office of ways you can live the Golden Rule.

3. E-mail us and tell us specifically how you’re applying this principle this week. Respondents will be entered into a drawing to win a 30 minute FREE coaching session at the end of the quarter.

As poet Alfred Tennyson said, “Come my friends, tis not too late to seek a newer world!” Have a wonderful week.

The 4000 Year Old Rule!

The Golden Rule has been taught for over 4000 years and in every major religion and culture! The earliest recording of the golden rule is on Egyptian papyrus in a poem called “Tale of the Eloquent Peasant.” It states, “Do for one who may do for you, that you may cause him thus to do.”

So what’s so timeless about treating others as you’d like them to treat you?


The Dividends of The Golden Rule

In short, living the golden rule pays dividends—not only financially, but also in terms of happiness, satisfaction, and trust.

Consistently living the Golden Rule can bring you greater happiness and satisfaction. It can strengthen your relationships by helping you develop greater trust. Furthermore, those that radiate kindness seem to attract kindness in return.

People that go the extra mile and are extra kind to co-workers, family members, and strangers will generally attract kindness as a result.

Is it worth it?

The Golden Rule does have critics. I believe, however, that the recipients of kindness will almost always agree that it is worth it!

Consider your own life. How do you feel when someone goes out of their way to acknowledge you and help you do something? Even small things can be so meaningful that you’ll likely never forget them.

The fact is that there will always be a need for kind, selfless people. People around you at work, at home, and on the street need and want your help. That’s where you can make a difference!

I suggest helping at least three people every week achieve something that they couldn’t do without your help. You will bring smiles to faces and earn the dividends mentioned above.

Weekly Action

1. Click Here and watch this clip about one special act of kindness. Consider how you can perform acts of kindness during your week.

2. Help three people do something they couldn’t do by themselves. If possible, pick one person at work, one at home, and one stranger. Afterwards, write in your thoughts journal how you felt? Also, how do you think the recipient of kindness felt?

3. E-mail us and tell us specifically how you’re applying this principle this week. Respondents will be entered into a drawing to win a 30 minute FREE coaching session at the end of the quarter.

Have a great week, and remember, one act of kindness can make a difference!