If you’ve not already bought the extension, then this yellow bar directs you to where you can buy the extension. If you previously bought the extension, and it was working, and the yellow bar just showed up, there might be a few different causes:
– Your subscription expired and the card on file isn’t working
-You are part of a bulk order, and the bulk order expired
-You have existing cookies on your computer that are interfering with the extension
If you know that your card expired or that you were part of a bulk order, simply repurchase the extension using the link in the yellow bar.
If your payment information is current, you might be having an issue with your cookies. Try clearing your cookies and giving the extension a few minutes to reconnect. We’d love to walk you through this process as well or troubleshoot it for you — just email us at at firstname.lastname@example.org or email@example.com and investigate and walk you through the correction.
If you purchased the extension and still have the yellow bar show up (the extension never worked), that too is likely an issue caused by cookies. Please contact us, and we can investigate this for you and send you a solution.